Shipping & delivery timesUpdated 3 months ago
How much will it cost to ship my order?
Within Canada, most orders $89 or more, before tax and after discounts, qualify for FREE shipping (some restrictions apply*).
We can ship to virtually any address in Canada or the United States.
* There are restrictions on free shipping for remote locations and excessively heavy items. Please see remote shipping rates below.
If there are additional fees for weight, these fees will be noted on product detail pages. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping within Canada
• Orders $89 or more, before tax and after discounts, qualify for free shipping.
• Orders up to $89 before tax and after discounts have a shipping fee of $9.95.
• Some remote areas may incur additional shipping charges.
Shipping to the United States
• Orders up to $150 before tax and after discounts have a shipping fee of $39.95. **
• Orders between $150 to $300 before tax and after discounts have a shipping fee of $59.95. **
• Orders greater than $300 before tax and after discounts have a shipping fee of $79.95. **
** Orders to the US may be subject to Customs and Duties fees. For information on Customs and Duties fees, please contact your local customs office.
** Heavy or oversized items may be subject to additional shipping fees. If additional fees apply, one of our Customer Service Specialists will contact you with the actual rate before proceeding with the order.
* Remote areas in Canada that incur additional shipping
Canada Post provides a list of remote postal codes that incur additional shipping. The chart of postal codes effected can be found in Canada Posts Delivery Standards Guide in Section 2.5 Table 8, found here.
HaloHealthcare.com charges additional shipping for rural areas based on the value of the order as follows:
Remote area order value (before tax):
• $0 to $89.99 ($29.00 Shipping Charge)
• $90.00 to $299.99 ($45.00 Shipping Charge)
• $300.00 to $499.99 ($59.00 Shipping Charge)
• $500.00 to $799.99 ($75.00 Shipping Charge)
• $800.00 to $1,199.99 ($99.00 Shipping Charge)
• $1,200.00 + ($119.00 Shipping Charge)
How long will it take to receive my order?
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
The estimated shipping time for regular post is 2 - 10 business days after your order leaves our warehouse and is dependent on your region (Please note that the shipping times do not include processing time).
Our warehouse is closed on statutory holidays. No shipments will be made on these days.
* Canada Post Shipping times may vary during high-volume periods such as the holidays.
An expected delivery is an estimate based on where it is in the Canada Post network. The date and time are not guaranteed and can be impacted by factors such as weather, traffic, and parcel volume.
Can I pick up my order in store?
Skip the shipping fees by choosing the "Pick up" option at checkout. We'll notify you when your order is ready for pickup. Simply bring your order confirmation email and a valid ID when you come to collect it.