<h2 id="which-brands-does-halohealthcarecom-carry">Which brands does HaloHealthcare.com carry?</h2>HaloHealthcare.com carries a wide assortment of home healthcare, wellness, and medical brands that you can trust. We offer everything from therapy and fitness supplies to home medical equipment, so you can find exactly what you need for you and your loved ones&apos; health needs.Some of our most popular brands include:<ul><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/amoena" rel="noopener noreferrer" target="_blank">Amoena</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/drive-medical" rel="noopener noreferrer" target="_blank">Drive Medical</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/dr-hos" rel="noopener noreferrer" target="_blank">DR-HO&apos;S</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/jamieson-vitamins" rel="noopener noreferrer" target="_blank">Jamieson</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/mobb-healthcare" rel="noopener noreferrer" target="_blank">MOBB Home Healthcare</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/medela" rel="noopener noreferrer" target="_blank">Medela</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/relaxus" rel="noopener noreferrer" target="_blank">Relaxus</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/fitterfirst" rel="noopener noreferrer" target="_blank">FitterFirst</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/tena" rel="noopener noreferrer" target="_blank">Tena</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/theraband" rel="noopener noreferrer" target="_blank">Theraband</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/stander" rel="noopener noreferrer" target="_blank">Stander</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/hush" rel="noopener noreferrer" target="_blank">HUSH</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://halohealthcare.com/collections/carex" rel="noopener noreferrer" target="_blank">Carex</a></li></ul>Check out our full selection of brands <a href="https://halohealthcare.com/pages/brands" rel="noopener noreferrer" target="_blank">here</a>.<h2 id="isPasted">How can I request that you bring in a new brand that you don&apos;t currently have?</h2>We are always looking to expand the number of products and brands that we offer, so if there&#x2019;s something you are looking for, we would love to hear from you. Please don&#x2019;t hesitate to <a href="https://halohealthcare.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>.

Brands

Information about how to assemble your items.

<h2 id="isPasted">What tools do I need?</h2>Many of the products we carry require no tools to set up. However, certain products may require specific tools. In these cases, check the instructions as provided by the manufacturer.In most cases, you will have some common household tools on hand that can be used to help set up your product. If you do not have any of these tools available, it is usually possible to find them at a local hardware store or online<h2 id="i-need-help-what-should-i-do">I need help! What should I do?</h2>We understand that it can sometimes be a bit of a challenge to get your products set up.If you&apos;re having trouble, check out the instructions provided by the manufacturer&#x2014;they should cover everything you need to know. If that doesn&apos;t work, <a href="https://halohealthcare.com/pages/contact-us" rel="noopener noreferrer" target="_blank">let us know</a> and we&apos;ll be happy to help you out!<h2 id="there-is-a-part-missing-what-do-i-do">There is a part missing. What do I do?</h2>If you believe your product is missing a part, please check the product page first to ensure that the part was included in the sale of the product.If you did not receive a part or if you are unsure of what part is missing from your product, please <a href="https://halohealthcare.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" target="_blank">contact our customer support team</a> for assistance.

Assembly

Information about caring for your products.

<h2 id="isPasted">How do I care for the product I purchased?</h2>Our products have different care instructions. We recommend checking the manufacturer guide for steps on cleaning and replacing certain parts, including the care instructions for your specific item.

Care instructions

<h2 id="how-do-i-choose-the-right-size">How do I choose the right size?</h2>Some of our products have different size options, so it&apos;s important to check which size is right for your needs. To do this, simply check the manufacturer-provided size guide&#x2014;and if you have any questions, don&apos;t hesitate to <a href="https://halohealthcare.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out to our team</a> with them!Here are some helpful size guides from our blog:<h3 id="mastectomy">Mastectomy:</h3><a href="https://halohealthcare.com/a/blog/mastectomy-bra-fitting-guide" rel="noopener noreferrer" target="_blank">Mastectomy Bra Fitting Guide: 5 Important Tips to Keep in Mind</a><a href="https://halohealthcare.com/a/blog/six-weeks-post-op-your-amoena-bra-fitting-guide" rel="noopener noreferrer" target="_blank">Six Weeks Post-Op: Your Amoena Bra Fitting Guide</a><a href="https://halohealthcare.com/a/blog/how-to-select-the-perfect-amoena-breast-prosthesis" rel="noopener noreferrer" target="_blank">4 Tips on How to Select the Perfect Amoena Breast Prosthesis</a><h3 id="compression">Compression: </h3><a href="https://halohealthcare.com/a/blog/measuring-for-compression-socks" rel="noopener noreferrer" target="_blank">Step by Step Guide to Measuring for Compression Socks</a><h3 id="mobility-aids">Mobility Aids: </h3><a href="https://halohealthcare.com/a/blog/getting-a-rollator-walker-buyers-guide" rel="noopener noreferrer" target="_blank">Getting a Rollator Walker: A Buyer&apos;s Guide</a><a id="isPasted"></a>

Sizing

<h2 id="isPasted">Do your products come with a warranty?</h2>We guarantee any of the products made by us or sold through our online store are free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions*:- The item must have been sold on our online store- The item shouldn&apos;t have been used in any way- The return or exchange request is made within 30 days of deliveryIf you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.* Warranty is within 30 days of unopened products. Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from US locations.*We are not able to provide technical services. With proper images and/or videos we may be able to reach out to the brand to request a replacement part, return will be dependent on the brand&#x2019;s response. Product may not always be available for a faulty/defective item replacement if outside of our purchasing warranty of 30 days.

Warranty

Information about our stock availability.

<h2 id="isPasted">The item I want is out of stock. Can I pre-order?</h2>We currently don&apos;t offer pre-ordering. However, we do have a customer notification system that lets you sign up for updates when a product you want is back in stock.To sign up for back-in-stock notifications, visit the out-of-stock product page you&apos;d like to be notified about, and click the black button under the &quot;Out of Stock&quot; button that says &quot;Notify Me When Available&quot;:<img src="https://uploads.gorgias.io/984vj29JN37PKGOZ/Screenshot_2023-08-26_at_3.46.30_PM-51dcdaa1-6c56-4dc2-8c0f-64a791b46e03.png" style="width: 646px;" class="fr-fic fr-dib">Once you click the black button, a form will pop up on the screen. Simply enter your email address, check the box if you&apos;d like to subscribe for news and exclusive offers, and then click &quot;Notify Me&quot;. We will send you an email as soon as the product you requested is available again.<img src="https://uploads.gorgias.io/984vj29JN37PKGOZ/Screenshot_2023-08-26_at_3.47.00_PM-4c570692-0703-4738-a6f3-646772092ef0.png" style="width: 649px;" class="fr-fic fr-dib"><h2 id="how-often-are-items-restocked">How often are items restocked?</h2>Our team works hard to keep your favourite items in stock as often as possible.We stock a wide range of products and are constantly adding <a href="https://halohealthcare.com/collections/all/?sort_by=created-descending" rel="noopener noreferrer" target="_blank">new products</a>, so aside from our seasonal offers, you can always find something new and exciting when you shop with us!

Stock availability

Email us about your order, product recommendations, or any other questions you may have. Our customer support team will respond to you within 1 business day.

Call our customer support team any time from 7 am-3:00 pm PST Monday through Friday.

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